Cleanliness of your vehicle
Taking care of the car, limo or a bus is the responsibility of the driver. Every passenger deserves to be picked up in clean vehicle. This is what we promise. This is what you pay for. In a situation when driver did not prep the vehicle properly, we will refund up to 50% of driver’s gratuity.
Stocking limos and buses
Standard complementary bar is included with every hourly limo/limo bus reservation where everyone is over 21. Stocking limos and limo party buses in beverages is responsibility of your driver. In a situation, your chauffeur would not stock your vehicle properly; we will refund the cost of missing beverages up to 50% of driver’s gratuity.
Air Conditioning and Heat
As much as we maintain our fleet regularly, unexpected mechanical problems occur mainly during extreme heat and extreme cold. In a situation when our vehicle pulls up to the pick-up location and heat or A/C is not working properly, you have a right to reject service and we will refund the entire booking or still utilize the service and we will heavily discount your service. Depending on severity of the problem, we will refund up to 25% of your base rate excluding driver’s tip and fuel/toll surcharge.