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- The driver has the right to terminate run without refund
(if there is blatant indiscretion on the part of the client(s)).
- It is Illegal to stand through the sunroof. Smoking is not
permitted in our limousines.
- If at any moment during the service you are not fully satisfied
with our service, please contact our dispatch at 773-230-1637
immediately.
- Actual total amount due will be calculated upon completion
of the trip.
- Stretch Limousine, Inc. is not liable in the event of mechanical
breakdown while on charter and will only be responsible for
making up lost time at a mutually agreed date.
- Stretch Limousine, Inc. does not accept responsibility for
delayed travel time due to unforeseen weather, traffic, road
conditions (for example, unsafe road conditions in winter (ie.
not salted, accidents, etc.)), or delays beyond our control.
- Stretch Limousine, Inc. is not responsible for articles left
in limousines/sedans.
- Balances to be paid to the driver on the run date before
the beginning of the run unless paid with a previously authorized
credit card.
- Vehicles cannot be loaded beyond seating capacity.
- Deposits are non-refundable.
- A 50% holiday surcharge based on the fare, stop and waiting
time will be charged to all trips occurring on the following
holidays: New Years Eve, New Years Day, Memorial Day, Forth
of July, Labor Day, Thanksgiving, and Christmas.
AIRPORT TRANSPORTATION
ONLY (TO/FROM AIRPORT):
- RESCHEDULING/CANCELLATION is possible at no
extra charge, as long as rescheduling/cancellation is requested
more than 24 hours before the scheduled pick-up time. A cancellation
fee of 20% (equal to gratuity) will be charged for any cancellation
made between 2-24 hours before the scheduled pick-up time. A
cancellation fee equal to the cost of trip plus 20% service
fee (equal to gratuity) will be charged for any cancellation
made less than 2 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20%
gratuity (minimum of $35), including waiting time will be charged
when the passenger fails to show at the designated location
or cancels the reservation after our vehicle was dispatched.
If you cannot locate your sedan/limousine, please call 773-230-1637
to avoid a no-show billing.
- Stretch Limousine, Inc. monitors all flights
and adjusts scheduling accordingly. We cannot guarantee availability
of a vehicle when flights are more than 45 minute late. In this
case the availability is on a best effort basis only.
- Stretch Limousine, Inc. grants a sixty (60) minute grace period
after the reported domestic flight arrival time and a sixty
(120) minute grace period after reported international flight
arrival time. Once grace period has elapsed and the customer
has not called, the car will be dismissed and all applicable
fees will be included.
- A 20% standard gratuity, based on the fare,
stop time, and wait time will be added to your bill. All out
of packet charges, including tolls, parking, and airport fees
will also be added.
- Additional stops en-route are charged a $10.00
per stop in a sedan, $20.00 per stop in a stretch limousine,
and at $1.00 increment, not to include extra mileage.
- For all services paid with a credit card, we
require a physical imprint of the card used to make a reservation.
For security reasons, our driver will imprint your credit at
the time of service and obtain the signature of a card holder.
POINT-TO-POINT TRANSFERS
ONLY (FROM POINT A TO POINT B):
- Waiting time: For all pick-ups, a fifteen (15)
minute grace period is granted. Once the grace period has elapsed,
waiting time is charged at $5.00 per five minute increment,
from original/scheduled pick-up/drop-off time. If a financial
arrangement is not made with our driver, for example: balance
is paid in cash, additional wait time fee will be charged to
the credit card used to make a reservation.
- A 20% standard gratuity, based on the fare,
stop time, and wait time will be added to your bill. All out
of packet charges, including tolls, parking, and airport fees
will also be added.
- Stops en-route are charged a $10.00 per stop
in a sedan, $20.00 per stop in a stretch limousine, and at $1.00
increment, not to include extra mileage.
- Since pick-up/drop (point-to-point) service
is a discounted service, soda on board is provided complementarily
from a driver. For additional fee, Any alcohol (including beer
and champagne) needs to be ordered at the time of booking.
HOURLY CHARTERS (INCLUDING
WEDDINGS, BACHELOR(ETTE) PACKAGES, CONCERT CHARTERS, PROM CHARTERS,
ETC.) :
- For all services paid with a credit card, we
require a physical imprint of the card used to make a reservation
or credit card authorization form faxed to our office to confirm
you reservation.
- For all hourly charters including weddings,
we have a 3-hour minimum policy and 30% non-refundable deposit
(minimum of $100) is required.
- A 30% service fee (equal to non-refundable deposit),
based on the fare, will be charged when cancellation is requested
more than 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the 50% cost of
trip plus 20% service fee will be charged for any cancellation
made between 24 to 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the cost of trip
plus 20% service fee will be charged for any cancellation made
less than 24 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20% service fee,
including waiting time will be charged when the passenger fails
to show at the designated location. If you cannot locate your
sedan/limousine, please call 773-230-1637 to avoid a no-show
billing.
- A 20% standard gratuity, based on the fare, stop time, and
wait time will be added to your bill. All out of packet charges,
including tolls, parking, and airport fees will also be added.
- Waiting time: For all hourly charters, a fifteen (15) minute
grace period is granted. Once the grace period has elapsed,
waiting time is charged at the rate of your hourly charter in
30 minute increments (30 min minimum), from original/scheduled
pick-up/drop-off time. If a financial arrangement is not made
with our driver, for example: balance is paid in cash, additional
wait time fee will be charged to the credit card used to make
a reservation.
- In every hourly charter, water, soda and beer
on ice is included at no cost.
- Unlimited stops and pick-up locations are included.
Thank you for choosing Stretch Limousine, Inc.
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Limo Service in Chicago, IL & Suburbs -
Airport Service
