Home > Terms, Conditions, Cancellation Policy and Privacy Policy
Terms, Conditions, Cancellation Policy and Privacy Policy
Before booking any trip with Stretch Limousine,
Inc., please make sure you get familiar with our:
- general
terms and conditions that apply to all services,
- airport transfer
service policies,
- point-to-point transfer service policies,
- hourly service policies,
- rate disclamer,
- privacy policy.
GENERAL TERMS AND CONDITIONS (APPLY TO ALL SERVICES):
- The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.
- Drug use is prohibited by law. Any fines will be paid for by the customer.
- Underage drinking is illigal. Stretch Limousine, Inc has a zero-tolerance policy.
- In the event that a client becomes physically sick and soils the limo, $250 professional clean up/sanitation fee will be automatically added to basic limo charges.
- The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
- It is illegal to stand through the sunroof. Smoking is illegal and not permitted in our limousines.
- If at any moment during the service you are not fully satisfied with our service, please contact our dispatch at 773-230-1637 immediately.
- Actual total amount due will be calculated upon completion of the trip.
- Stretch Limousine, Inc. is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
- Stretch Limousine, Inc. does not accept responsibility for delayed travel time due to unforeseen weather, traffic, road conditions (for example, unsafe road conditions in winter (ie. not salted, accidents, etc.)), or delays beyond our control.
- Stretch Limousine, Inc. is not responsible for articles left in our vehicles.
- Balances to be paid to the driver on the run date before the beginning of the run (at the initial pick-up location) unless paid with a previously authorized credit card.
- Vehicles cannot be loaded beyond seating capacity.
- All deposits are non-refundable. The idea of the deposit is to hold a reservation and take a vehicle of your choice off the market until the date of service.
- To accommodate clients with children, we carry a variety of child seats and boosters; however, drivers can only assist passengers with installation of each car seat. It is customer's responsibility to secure each child car seat or booster seat.
See how we handle Service Issues if any.
AIRPORT TRANSPORTATION ONLY (TO/FROM AIRPORT):
- RESCHEDULING/CANCELLATION is possible at no extra charge, as long as rescheduling/cancellation is requested more than 24 hours before the scheduled pick-up time. A cancellation fee of 20% (equal to gratuity) will be charged for any cancellation made between 2-24 hours before the scheduled pick-up time. A cancellation fee equal to the cost of trip plus 20% service fee (equal to gratuity) will be charged for any cancellation made less than 2 hours before the scheduled pick-up time.
- For outbound airport transfers (airport departures), we grant a FREE 10-minute grace period. If customer will not load up withing first 10 minutes from the prearranged start or pick-up time described on the reservation sheet, wait-time charges will apply from the original counted from the original pick-up time at the rate in your confirmation email that depends on a vehicle size/type.
- A no-show fee equal to the trip cost plus 20% gratuity (minimum of $85), including waiting time will be charged when the passenger fails to show at the designated location or cancels the reservation after our vehicle was dispatched. If you cannot locate your sedan/limousine, please call 773-230-1637 to avoid a no-show billing.
- Stretch Limousine, Inc. monitors all flights and adjusts scheduling accordingly. We cannot guarantee availability of a vehicle when flights are more than 45 minute late. In this case the availability is on a best effort basis only.
- Stretch Limousine, Inc. grants a sixty (60) minute grace period after the reported domestic flight arrival time and a sixty (120) minute grace period after reported international flight arrival time. Once grace period has elapsed and the customer has not called, the car will be dismissed and all applicable fees will be included.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All out of packet charges, including tolls, parking, and airport fees will also be added.
- Additional stops en-route in close proximity are charged a $10.00 per stop in a sedan, $20.00 per stop in a stretch limousine, and at $1.00 increment, not to include standard gratuity and STC.
- For all services paid with a credit card, we require a physical imprint of the card used to make a reservation. For security reasons, our driver will imprint your credit at the time of service and obtain the signature of a card holder.
POINT-TO-POINT TRANSFERS ONLY (FROM POINT A TO POINT B):
- Waiting time: For all pick-ups, a ten (10) minute grace period is granted. Once the grace period has elapsed, waiting time is charged from the original/scheduled pick-up time at the rate in your confirmation email that depends on a vehicle size/type. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All out of packet charges, including tolls, parking, and airport fees will also be added.
- Stops en-route are charged a $10.00 per stop in a sedan, $20.00 per stop in a stretch limousine, and at $1.00 increment, not to include extra mileage.
- Since pick-up/drop (point-to-point) service is a discounted service, soda on board is provided complementarily from a driver. For additional fee, Any alcohol (including beer and champagne) needs to be ordered at the time of booking.
HOURLY SERVICE POLICIES
(Including wedding, bachelor(ette), concert, sporting event, prom hourly packages, etc.) :
- We will honor discounted rates advertised on a web site only if you schedule extended number of hours in advance.
- For all services paid with a credit card, we require a physical imprint of the card used to make a reservation or credit card authorization form faxed to our office to confirm you reservation.
- For all hourly charters including weddings, we have a 3-hour minimum policy and 30% non-refundable deposit (minimum of $100) is required.
- A 30% service fee (equal to non-refundable deposit), based on the fare, will be charged when cancellation is requested more than 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the 50% cost of trip plus 20% service fee will be charged for any cancellation made between 24 to 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the cost of trip plus 20% service fee will be charged for any cancellation made less than 24 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20% service fee, including waiting time will be charged when the passenger fails to show at the designated location. If you cannot locate your sedan/limousine, please call 773-230-1637 to avoid a no-show billing.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All out of packet charges, including tolls, parking, and airport fees will also be added.
- Waiting time: For all hourly charters, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at the rate of your hourly charter in 30 minute increments (30 min minimum), from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- There will be no refund for any unused time. Your vehicles is reserved for you and you are free to keep your vehicles until the end of your scheduled time.
- In every hourly charter, water, soda and beer on ice is included at no cost.
- Unlimited stops and pick-up locations are included.
Rate Disclaimer
All online reservations are subject to availability and rate verification. Blackout dates may apply. Standard gratuity, STC (Standard Transportation Charge that includes fuel surcharge & tolls), airport tax, and other fees might be automaticly added to your reservation. Rates are subject to change without notice.
Depending on date and time of your reservation, the following additional fees that might apply to your reservation:
$15* - Early evening / morning pick-up fee will be added for all pick-ups between 10.00pm-10.59pm & between 5.00am-5.59am
$25* - Late evening / early morning pick-up fee will be added for all pick-ups between 10.00pm-10.59pm & between 5.00am-5.59am
$35* - Night pick-up fee will be added for all pick-ups between 12.01am-3.59am
* for reservations other than airport, there might be a higher night fee in order to find/confirm driver.
$25 - Holiday Surcharge will be added for all reservations on New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day and Thanksgiving.
PAYMENT DISCLAMER: For all reservations we require full major credit card information including CCV number (security code) and billing address. Credit card is a primary and default form of payment; however, we also accept cash to the driver if specifically requested. Direct bill is only available to long-term clients with well-established relationship with Stretch Limousine, Inc.
CREDIT CARDS PAYMENTS ONLY: After we receive your reservation, our reservation representative will process your reservation and authorize your credit card for a full trip amount including gratuity and airport tax /tolls. As required by our credit card merchant/processor, we must obtain a signature of the credit card holder and the physical imprint of your credit card at the time of service. Please have this credit card handy at the time of service. If you do not want a passenger to be responsible for billing (for example, you want to prepay for a family member, friend, co-worker, boss etc), please fax a Credit Card Authorization Form to our office (fax number will be on a form).
CASH PAYMENTS ONLY: If you decide to pay cash to the driver, please mention this in Notes/Comments/Preferences during your reservation process. Also, please advise that we will still require and authorize your credit card for full trip amount including gratuity to hold your reservation and dispatch a vehicle. After your cash payment is made to the driver, we will void credit card authorization within 24-48 hours.
Privacy policy
This privacy notice discloses the privacy practices for stretchlimochicago.com web site. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email
