How much
is standard gratuity?
Standard gratuity (tip) is 20%.
Is gratuity
automaticly added to my bill?
Unless mutually agreed prior to making a reservation, we automaticly
add 20% gratuity to all orders.
Do you collect
sales tax?
No, we do not collect sales tax.
What are
hourly rates?
Because rates are mostly based on availability,
day of the week, and many other factors, always please call
our office at 708-452-5022 or Get
a FREE QUOTE online.
When should
I reserve a vehicle of my choice?
Please make a reservation as soon as possible
to make sure that the vehicle of your choice is still available
at the price you were quoted.
What's
your cancellation policy?
Please refer to our Terms
& Conditions for cancellation policy.
What credit cards do you accept?
We gladly accept Visa, Master Card, American Express, JBC
and Diners as a form of payment.
Airport Transportation FAQ
Below, you will find questions and answers frequently asked
by our clients regarding transportation to or from airports:
Is the rate advertised on your web site one way or for a round
trip?
All airport transportation rates advertised on our web site
are ONE WAY rates. Also, standard gratuity
(20%) and $1 MPTA airport tax will be added during reservation
process. Your grand total will be show the following: rate,
gratuity and tax (due to system limitations shown as "Tolls)".
Also, please use a link showing our rate
next to the car of your choice. (for example Book
Online for $XX >>). Links showing our Internet Special
are precoded for particular location and vehicle to give you
an accurate rate (including gratuity) at checkout.
Why make a reservation on-line?
Book online and save!!!
When you book online, you automatically receive a confirmation
number via email plus you can take advantage of our low Internet
rates. You will do all the work typing information straight
into our booking system and that's why you save. Our over-the-phone
rates are on average $6-$19 higher (depending on order) comparing
to our low Internet rates. By the way, please make sure you
type your email address correctly.
How soon in advance do I need to make a reservation?
Please make your online reservation at least 48 hours prior
to your airport transportation date. We serve on a first come
first served basis. To make sure we will have a car ready for
you, please arrange your transportation as soon as possible.
Why your online booking system is showing a rate other than
advertised on your web site?
We work everyday to make our online booking system better
and better; however, sometimes you will not see an accurate
rate. If our system is showing you a rate higher than advertised
or no rate at all, please submit your reservation and we will
adjust your rate at the office. Our online booking system does
not charge your card automatically. All charges are submitted
manually by our representative.
I would like to reserve a round trip. How can I do it?
Please make two separate reservations (one for each trip).
What should be the reservation pick-up time during airport arrivals?
Please set your pick-up time to your scheduled flight arrival
time. We will monitor your flight for any delays or early arrivals.
What are pick-up instructions for Ohare
airport?
Click
here for Ohare pick-up instructions. Find out what to do
upon arriaval.
What are pick-up instructions for Midway
airport?
Click
here for Midway pick-up instructions. Find out what to do
upon arriaval.
I'd like to meet with a driver at the baggage claim. Do you
offer this kind of service?
Yes, we do. You can meet our driver (with a sign) at the airport
baggage claim for additional $30. Why $30? Please advise that
our driver will have to park the vehicle at the airport dedicated
parking lot for commercial vehicle and pay additional parking
fee to the City of Chicago.
Are you expecting my call? What will your dispatch ask me?
Yes, we are expecting your call. Our dispatch will ask you
two things: 1. Do you have your entire luggage with you? 2.
What door are you at? If you have your luggage with your and
are ready for pick-up, our dispatch will provide you with a
description and a license plate number of your limo/sedan.
My flight is delayed. Will my credit card be charged for wait
time?
No. We do NOT charge waiting time for any flight delays. As
long as we have a valid flight number, we know about your delay.
We monitor all flights for any delays/cancellations. Simply,
call our dispatch at 773-230-1637 upon landing and collecting
your entire luggage.
My luggage is lost. What should I do?
Let us know that you arrived and your luggage
is lost. Call our dispatch at 773-230-1637.
My arriving flight was cancelled. Will my credit card be charged?
No. We do not charge when your arriving flight is cancelled.
As long as we your valid flight number on file, we know about
your flight cancellation and are able to reassign our car to
another job. When your flight is cancelled, please call our
dispatch at 773-230-1637 when you reschedule your flight.
My departing flight was cancelled. Will my credit card be charged?
As long as your car has not been dispatched,
we do not charge your credit card when your departing flight
is cancelled. It is CRUCIAL to
call our dispatch at 773-230-1637 as soon as possible when you
find out that your departing flight is cancelled.
If your car has already been dispatched (averagely 60-90 minutes
before scheduled pick-up time) and you cancel your reservation,
we will charge your credit card a cancellation fee (min of $35)
accordingly to our Cancellation
Policy to compensate our drivers and cover gas expenses.
If your car has already arrived at pick-up location at scheduled
pick-up time and you cancel your reservation, we will charge
your credit card full reservation amount to compensate our drivers
and cover gas expenses. That is why it is IMPERATIVE to call
our dispatch at 773-230-1637 as soon as possible when you find
out that your departing flight is cancelled to avoid cancellation
charges.
More questions and answers coming soon...
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Limo Service in Chicago, IL & Suburbs -
Airport Service
