| |
Read
before booking! |
|
| |
| |
Use the link
showing our rate next to the car of your
choice. (for example Book
Online for $XX >>). Links showing
our Internet Special are precoded for
particular location and vehicle to give
you an accurate rate (including gratuity)
at checkout (step 3 of reservation process).
Also, Trip Length & Vehicle
Type was pre-set by the system.
Please DO NOT change
this setting.
|
| |
| |
|
|
|
 |
|
|
|
RATE DISCLAIMER: The above Internet Specials
are valid only for the city mentioned above. All
Internet Specials are for Internet customers only and must be
booked online. Not valid over the phone or email
inquiries. Not valid for existing corporate accounts. Not valid
on Thanksgiving, Christmas, and New Years Eve and New Years
Day. Subject to availability. The following discounted rates
are valid Sunday thru Friday for 10PAX Stretch Limousine and
every day of the week for 4PAX Sedan. Rates are valid
between 5.00am and 11.00pm. Additional
$10 will be added for all early and late pick-ups (11pm-12.30am
& 3.30-5am) or additional $20 will be added to all
night pick-ups (12.30am-3.30am). Blackout dates may
apply. Discounts do not apply to overtime charges if any. 20%
Gratuity is not included in quoted prices. Airport tax (displayed
as "Tolls") is not included. Rates are subject to
change without notice.
PAYMENT DISCLAMER: For all reservations we
require full major credit card information including CCV number
and billing address. Credit card is a primary/default form of
payment; however, we also accept cash to the driver if specifically
requested.
CREDIT CARDS PAYMENTS ONLY: After we receive
your reservation, our reservation representative will process
your reservation; authorize your credit card for full trip amount
including gratuity and airport tax (due to system limitations,
displayed as "Tolls"). As requested by our credit
card merchant/processor, we are required to obtain the signature
of the credit card holder and physically imprint credit card
at the time of service, so please have this credit card handy
at the time of service.
CASH PAYMENTS ONLY: If you decide to pay cash
to the driver, please mention this in Notes/Comments/Preferences
during your reservation process (step 1 - bottom of the page).
Also, please advise that we will still require and authorize
your credit card for full trip amount including gratuity to
hold your reservation and dispatch a vehicle. After your cash
payment is made to the driver, we will void credit card authorization
within 24 hours Monday thru Friday 8am-6pm. For all trips on
Saturday & Sunday, credit card authorization will be voided
the following business day.
Read more about Terms,
Conditions & Cancellation Policy here...
Airport Transportation FAQ
Why should I make a reservation on-line?
Book online and save!!!
When you book online, you automatically receive a confirmation
number via email plus you can take advantage of our low Internet
rates. You will do all the work typing information straight
into our booking system and that's why you save. Our over-the-phone
rates are on average $6-$19 higher (depending on order) comparing
to our low Internet rates. By the way, please make sure you
type your email address correctly.
How soon in advance do I need to make a reservation?
Please make your online reservation at least 48 hours prior
to your airport transportation date. We serve on a first come
first served basis. To make sure we will have a car ready for
you, please arrange your transportation as soon as possible.
I would like to reserve my return trip. How can I
do it?
The easiest way to reserve your return trip is to make two separate
reservations (one for each trip). Another way is to put in Notes/Comments/Preferences
box during your reservation process (step 1 - bottom of the
page) the following information: return date, return pick-up
time and return flight arrival number (for arrivals) and we
will make a round trip for you.
What should be the reservation pick-up time during
airport arrivals?
Please set your pick-up time to your scheduled flight arrival
time. We will monitor your flight for any delays or early arrivals.
What should I do upon my flight arrival?
Whether you arrive at O'Hare or Midway airport, you need to
call our dispatch at 773-230-1637 upon collecting your entire
luggage. Our dispatch will provide with detailed pick-up instructions
at particular airport terminal and description/plate number
of a car.
My flight is delayed. Will my credit card be charged
for wait time?
No. We do not charge waiting time for any flight delays.
As long as we have a valid flight number, we know about your
delay. We monitor all flights for any delays/cancellations.
Simply, call our dispatch at 773-230-1637 upon landing and collecting
your entire luggage.
My arriving flight was cancelled. Will my credit card
be charged?
No. We do not charge when your arriving flight is cancelled.
As long as we your valid flight number on file, we know about
your flight cancellation and are able to reassign our car to
another job. When your flight is cancelled, please call our
dispatch at 773-230-1637 when you reschedule your flight.
My departing flight was cancelled. Will my credit card
be charged?
As long as your car has not been dispatched, we do
not charge your credit card when your departing flight is cancelled.
It is CRUCIAL to call our dispatch
at 773-230-1637 as soon as possible when you find out that your
departing flight is cancelled. If your car has
already been dispatched (averagely 60-90 minutes before scheduled
pick-up time) and you cancel your reservation, we will charge
your credit card a cancellation fee (min of $35) accordingly
to our Cancellation Policy
to compensate our drivers and cover gas expenses. If your car
has already arrived at pick-up location at scheduled pick-up
time and you cancel your reservation, we will charge your credit
card full reservation amount to compensate our drivers and cover
gas expenses. That is why it is IMPERATIVE to call our dispatch
at 773-230-1637 as soon as possible when you find out that your
departing flight is cancelled to avoid cancellation charges.
More questions and answers coming soon...
|
